Visitor Services Associate

The Museum at Campbell River is the largest regional Museum on northern Vancouver Island.  It is operated by a non-profit society with a mandate to “preserve our past to inform our future”.  Annually the Museum is visited by national and international tourists as well as local residents who participate in a wide range of public programs and events offered by the Museum.   The Visitor Service Associate is the first person Museum guests interact with and is integral to facilitating a positive Museum experience.

The Visitor Services Associate is responsible for operating the Museum’s reception desk and providing a positive customer service experience to all Museum guests.  Key front line tasks include; greeting and reception, admissions, program registration, statistical gathering, building security, visitor safety, and handling of various request and referrals.  Works closely with museum programming and operations staff to ensure a seamless guest experience and a positive visit to the Museum.

Primary Responsibilities

 Provides exceptional service to our guests at all times.

  • Participates in museum team initiatives and contributes to the overall museum plan.
  • Supports museum activities as required.
  • General Museum reception, greeting the public, special guests, members and groups in a cheerful, receptive manner at all times.
  • Ensures a positive and safe experience for all Museum users including exhibit visitors, program participants, and those participating in on-site rentals.
  • Meets specific visitor needs; enhancing access and encouraging return visits.
  • Front line for all phone calls for information or appropriate referral.
  • Promotes Museum programs and encourages membership.
  • Provides and maintains accurate information about the Museum.
  • Processes admissions, program fees, membership fees, and various payments through a Point of Sale system; cash, debit and credit cards, and daily balancing.
  • Prepare and makes bank deposits.
  • Opens/closes Museum and exhibit areas, is attentive to and responds to Museum and exhibit security and emergency response at all times. 
  • Captures accurate statistical, marketing and membership data.
  • Maintains a clean, business-like front-of-line work environment.
  • Assists with public programs and museum events including set up/take down and scheduling volunteers.
  • Assists with administrative tasks as needed.
  • Assists with scheduling, organizing and training volunteers.
  • Assists with Museum Shop reception and sales as needed.
  • Provides rental support as required.

Necessary Qualifications

Essential Skills:

  • Positive team player with excellent communication and interpersonal skills
  • Proficient organizational and time management skills and strong multi-tasking abilities
  • Must enjoy working with the public, meeting new people and working with volunteers
  • Proficiency with Word, Excel, Outlook preferred
  • Good business and mathematical skills, attention to detail and significant use of memory
  • Must have a valid BC Driver’s License and access to a vehicle
  • Must be willing to work a flexible schedule including weekends and holidays


  • Ability to work under general direction
  • Ability to work and think quickly under pressure
  • Must be comfortable dealing with large groups of people
  • Aptitude for performing work requiring close attention to detail


  • Completion of college or university level tourism courses is preferred
  • Minimum of 1 year of customer service and cash handling experience preferred


  • Experience in sales and cash handling with knowledge of Point of Sale an asset
  • Knowledge of our Museum or the history of our area and community an asset
  • Experience in the hospitality industry would be an asset

Work schedule:    This is a permanent part-time position that works the following hours:

Summer & December Hours (May 17 to September 30th):

  • 3 days a week including Sunday (21 hrs per week)

                 Winter Hours:

  • 2 days a week including Sunday ( 11 hrs per week)

                May include some evening hours

Wage:                   $14.20 per hour to start

Application Deadline:  4pm, February 16th, 2020

Application Format:  Applications must include a cover letter specifically addressing position requirements, resume and 3 references.  Applications can be dropped off at the Museum during open hours:  6  days per week  (Tues to Sun) from noon to 5pm or emailed to

Thank-you for your interest but please note that only short-listed applicants will be contacted.

May to August 2020

Book early to reserve your spot

Historic Boat Tours

The Museum at Campbell River will once again offer its summer historic boat tours in partnership with Discovery Marine Safaris.  Each trip explores the history of the region from the comfort of a 30-passenger boat that includes both indoor and outdoor seating areas, and an on board washroom.  As well as an experienced Captain, there is an on board naturalist who is constantly on the lookout for wildlife to point out, and a Museum Guide to share historic points of interest.

Scroll to Top