Careers

The Museum at Campbell River is the largest regional Museum on northern Vancouver Island.  It is operated by a non-profit society with a mandate to “preserve our past to inform our future”.  Annually the Museum is visited by national and international tourists as well as local residents who participate in a wide range of public programs and events offered by the Museum.   The Visitor Service Associate is the first person Museum guests interact with and is integral to facilitating a positive Museum experience.

The Visitor Services Associate is responsible for operating the Museum’s reception desk and providing a positive customer service experience to all Museum guests.  Key front line tasks include; greeting and reception, admissions, program registration, statistical gathering, building security, visitor safety, and handling of various request and referrals.  Works closely with museum programming and operations staff to ensure a seamless guest experience and a positive visit to the Museum.

Primary Responsibilities

 Provides exceptional service to our guests at all times.

• Participates in museum team initiatives and contributes to the overall museum plan.
• Supports museum activities as required.

• General Museum reception, greeting the public, special guests, members and groups in a cheerful, receptive manner at all times.
• Ensures a positive and safe experience for all Museum users including exhibit visitors, program participants, and those participating in on-site rentals.
• Meets specific visitor needs; enhancing access and encouraging return visits.
• Front line for all phone calls for information or appropriate referral.
• Promotes Museum programs and encourages membership.
• Provides and maintains accurate information about the Museum.
• Processes admissions, program fees, membership fees, and various payments through a Point of Sale system; cash, debit and credit cards, and daily balancing.
• Prepare and makes bank deposits.
• Opens/closes Museum and exhibit areas, is attentive to and responds to Museum and exhibit security and emergency response at all times. 
• Captures accurate statistical, marketing and membership data.
• Maintains a clean, business-like front-of-line work environment.
• Assists with public programs and museum events including set up/take down and scheduling volunteers.
• Assists with administrative tasks as needed.
• Assists with scheduling, organizing and training volunteers.
• Assists with Museum Shop reception and sales as needed.
• Provides rental support as required.

Necessary Qualifications

Essential Skills:

• Positive team player with excellent communication and interpersonal skills
• Proficient organizational and time management skills and strong multi-tasking abilities
• Must enjoy working with the public, meeting new people and working with volunteers
• Proficiency with Word, Excel, Outlook preferred
• Good business and mathematical skills, attention to detail and significant use of memory
• Must have a valid BC Driver’s License and access to a vehicle

• Must be willing to work a flexible schedule including weekends and holidays

Abilities:

• Ability to work under general direction
• Ability to work and think quickly under pressure
• Must be comfortable dealing with large groups of people
• Aptitude for performing work requiring close attention to detail

Education:

• Completion of college or university level tourism courses is preferred
• Minimum of 1 year of customer service and cash handling experience preferred

Experience:

• Experience in sales and cash handling with knowledge of Point of Sale an asset
• Knowledge of our Museum or the history of our area and community an asset
• Experience in the hospitality industry would be an asset

Work schedule:    This is a permanent part-time position that works the following hours:

Summer & December Hours (May 17 to September 30^th):

• 3 days a week including Sunday (21 hrs per week)

                 Winter Hours:

• 2 days a week including Sunday ( 11 hrs per week)

                May include some evening hours

Wage:                   $14.20 per hour to start

Application Deadline:  4pm, February 16^th, 2020

Application Format:  Applications must include a cover letter specifically addressing position requirements, resume and 3 references.  Applications can be dropped off at the Museum during open hours:  6  days per week  (Tues to Sun) from noon to 5pm or emailed to tona.mcmurran@crmuseum.ca

Thank-you for your interest but please note that only short-listed applicants will be contacted.